TERMS & CONDITIONS
Customer Care
We at Hoang Minh Agricultural Products always prioritize our customers. For any inquiries about products, orders, storage guidelines, or export-related cooperation, please contact our Customer Care team.
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Response time: within 24 hours on business days
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Contact channels: email, phone, Facebook, and Instagram
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Commitment: clear consultation regarding product origin, packaging procedures, and export standards so customers can feel confident when purchasing Gia Lai agricultural products from our online and offline channels.
Privacy & Safety Policy
We respect and are committed to protecting our customers’ personal information. Our goal is to ensure that data is collected, stored, and processed securely and transparently.
Information we collect:
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Full name, delivery address, phone number, email, payment details (when necessary)
Purpose of use:
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Order processing, shipping, customer support, promotional notifications, and service improvement
Data protection:
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We apply technical and administrative measures to safeguard customer data; we do not share personal information with third parties without consent, except when required by law.
Customer rights:
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You have the right to access, modify, or request deletion of your personal information as permitted by regulations.
Wholesale Inquiries
We welcome wholesale partners, distributors, and F&B businesses seeking to source Gia Lai agricultural products.
Requirements:
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Quantity, intended use, packaging specifications, and quality standards
Process:
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Send inquiry via business email → confirm trial order → negotiate pricing and delivery terms
Benefits:
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Competitive wholesale pricing for long-term partners and full traceability of raw material origins.
Return & Refund Policy
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Eligibility:
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Wrong product delivered, damaged during transport, or inconsistent with the description
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Timeframe:
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Returns accepted within 7 days of receiving the order (or based on specific export product policies)
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Process:
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Contact Customer Care → submit photos/videos of the defect → staff verification → instructions for returning and issuing refund/replacement
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Notes:
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Items that have been used or unsealed (for products requiring specific preservation standards) may not be eligible for return.
Shipping & Delivery
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Coverage: nationwide domestic delivery; export shipments processed according to contract.
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Processing time: 1–3 business days depending on region and product type.
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Packaging: compliant with food safety standards for agricultural products (moisture-proof packaging for coffee, cold-chain packaging for fresh items).
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Responsibility:
We work closely with carriers to ensure safe delivery. Customers are advised to inspect goods upon receipt.
Payment Methods
We support secure and flexible payment options:
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Credit / Debit Card
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PayPal (for international customers)
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Bank Transfer (domestic)
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Cash on Delivery (COD) for eligible domestic orders